Here's what your dispatcher, branch manager, and GM actually do with it.
Five minutes. Five sections. By the end you'll know whether this fits the way your team works — or whether it doesn't. We don't want either of us guessing at the renewal conversation.
01 · Hayes — your AI mentor
Ask it anything about the work. It answers in the context of your lessons.
Hayes is the AI mentor embedded across every lesson. Not a chatbot — not a generic assistant. It reads the full lesson catalog and your progress, then answers in the context of where you are in the curriculum. Field service question. Branch management decision. Dispatch call at 7 a.m. It handles all of it, and links you back to the lesson where the technique lives.
Hayes
Start with the data, not the judgment. Pull his last four weeks — FTA rate, callbacks, time-on-site — and open with: “Here's what I'm seeing. Help me understand what's happening.” You want his read before you give yours.
If it's a training gap, that's a different conversation than a motivation gap. The numbers tell you which one you're in.
02 · The Playbook
Save a prompt once. Run it every time the situation comes back.
The Playbook is where the prompts you actually use live. Give it variables — {{trade}}, {{customer}}, {{job_type}} — and run it with one click. Rate what works. Save the version that landed as a variant. By week three the prompts that move the needle in your shop are pinned and running, not buried in a chat history.
Pinned prompts
quote-from-voice-notes-v1
Turns a 90-sec job-walk voice memo into a structured estimate — scope, timing, exclusions, financing line.
Run 14× this week · ↑ 3 from last week
lead-response-fast-v1
First-touch reply from a form fill or voicemail, in your tone, with the one question needed to schedule.
Run 9× this week
performance-conversation-v1
Structures the conversation with the tech whose FTA accuracy is sliding.
Run 2× this week
03 · The curriculum
Eight modules. End-of-lesson exam. A credential when you finish.
Foundations, Email, Document Drafting, Meeting Prep, Working with Your Team, Leadership Comms, Cross-Functional, Operator's Edge. Every subscription — Operator and Team — gets all eight from day one. No tier gates. Each lesson is 12–18 minutes and ends in an exam. Pass at 80% to mark complete. Vertical overlays for services, real estate, enterprise, and maritime layer on top of the core.
Your modules
- 01Foundations✓ Complete
- 02Email4 / 5 lessons
- 03Document DraftingAvailable
- 04Meeting PrepAvailable
- 05Working with Your TeamAvailable
- 06Leadership CommsAvailable
- 07Cross-FunctionalAvailable
- 08Operator’s EdgeAvailable
04 · Team admin
Which seats are moving. Which aren't. In one screen.
The admin console shows every seat — completed lessons, prompts run, credential progress, exam pass rate. Filter by direct report, drill into where someone is stuck. For PE-backed portcos, the Operating Partner sees this across every company in the program. The dispatcher who got quote turnaround to same-day. The branch manager stuck on Module 3. The credential count you bring to the QBR.
Ridgeline Mechanical
5 seats · Week 3 of 6
HVAC services
3
Credentialed
34
Prompts run
12
Exams passed
Owner / champion
✓ CredOffice manager
75%Dispatcher
60%Estimator
40%Branch manager
20%
05 · The Monday digest
One email Monday morning. Your week at a glance.
Lessons completed last week, prompts run, questions asked — with deltas from the week before. The lesson you stopped halfway through, one click to resume. One AI-generated nudge based on your specific usage pattern. On Team plans, the admin also gets a per-seat aggregate: who ran the playbook, whose quote-turnaround moved, where to focus this week.
The Operator's Brief · Monday
Your week
One thing this week
Your dispatcher ran lead-response-fast-v1 nine times and hasn't rated a single output. One thumbs-up or down tells the system what's working — worth 30 seconds.
3
Lessons
34
Prompts
↑2
vs last wk
That's the demo
Now the pricing.
Operator at $1,200/yr — full product, self-serve. Team at $1,400/seat/yr, five-seat minimum, contact-driven. Paid pilots at $312.50/seat for six weeks, credited toward annual. 14-day money-back. No procurement gauntlet.
Or read the first lesson free before you decide.